General Terms and Conditions (GTC) of rollen-direkt.de

1. Scope

1.1. These General Terms and Conditions (hereinafter "GTC") of rollen-direkt.de, Heidestr. 38a, 59174 Kamen, Germany, represented by Andreas Eckhardt (hereinafter "Seller"), apply to all contracts for the supply of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller via the online shop. 1.2. Deviating terms and conditions of the Customer shall not apply unless the Seller expressly consents to their validity. 1.3. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. 1.4. An entrepreneur is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.

2. Conclusion of the contract

2.1. The presentation of goods in the online shop does not constitute a binding offer. 2.2. The Customer places the desired goods in the shopping cart, completes the ordering process, and submits a binding offer to purchase by clicking the order button. 2.3. The Seller accepts the Customer's offer through one of the following actions:

• sending an order confirmation in text form (e.g. email),
• requesting payment,
• or delivering the goods.

The first of these alternatives to occur is decisive. The period for acceptance is five days from submission of the offer. If acceptance does not occur within this period, the offer is deemed rejected. 2.4. The contract text is stored by the Seller. The Customer can view the GTC at any time. Order data, GTC, and cancellation policy are sent to the Customer by email. For Customers with an account, the data is available in the customer area. 2.5. Before submitting the order, entries can be adjusted using the usual correction functions. 2.6. The language of the contract is German. 2.7. The Customer is obliged to provide a correct email address and to ensure that emails relating to the order can be delivered.

3. Prices and payment terms

3.1. All prices are final prices (incl. VAT, where indicated). For goods subject to margin taxation pursuant to Section 25a of the German VAT Act (UStG), no separate VAT is shown. 3.2. Shipping costs may, where applicable, additionally be seen in the product description. 3.3. For deliveries to non-EU countries, additional taxes, customs duties, or fees may arise, which shall be borne by the Customer. 3.4. The payment methods offered in the shop apply. 3.5. In the case of advance payment by bank transfer, payment is due immediately after conclusion of the contract. 3.6. For payment via PayPal, processing takes place through PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. The PayPal terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full 3.7. For payment by invoice, the purchase price is due within 14 days of receipt of the invoice. The Seller reserves the right to carry out a credit check and to decline purchase by invoice. 3.8. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, the Seller offers further payment options such as SOFORT, direct debit, purchase by invoice, installment purchase, and credit card. The Klarna terms apply: https://www.klarna.com/de/ 3.9. For payment via "SOFORT", processing takes place through SOFORT GmbH, Theresienhöhe 12, 80339 Munich.

4. Delivery and shipping terms

4.1. Delivery is made to the delivery address specified by the Customer. In the case of payment via PayPal, the delivery address stored there is decisive. 4.2. Delivery time:

• Standard items: 3–4 working days,
• Custom-made items/customer specifications: 4–6 weeks.

4.3. If additional costs arise due to incorrect address details or default of acceptance, the Customer shall bear these, provided they are at fault. 4.4. For entrepreneurs, the risk of accidental loss passes upon handover to the transport service provider. For consumers, the transfer of risk occurs only upon handover of the goods, unless the Customer has commissioned the carrier themselves. 4.5. In the event of unavailability or delayed supply to the Seller, the Seller will inform the Customer without delay. Amounts already paid will be refunded. 4.6. In the case of collection by the Customer, the Seller informs the Customer as soon as the goods are ready for collection. No shipping costs apply in this case. 4.7. Vouchers are made available to the Customer, depending on the selection, by email, download, or post.

5. Right of withdrawal

5.1. Consumers are entitled to the statutory right of withdrawal. 5.2. The Seller's cancellation policy, including the model withdrawal form, applies; these are made available to the Customer during the ordering process and by email.

6. Retention of title

6.1. For consumers, the goods remain the property of the Seller until full payment. 6.2. For entrepreneurs, the goods remain the property of the Seller until all claims arising from an ongoing business relationship have been settled in full. 6.3. Entrepreneurs may resell the goods subject to retention of title in the ordinary course of business. The Customer assigns the resulting claims to the Seller in advance, up to the amount of the invoice value.

7. Liability for defects (warranty)

7.1. For consumers, the statutory warranty period of 2 years from delivery applies. 7.2. For entrepreneurs, the following applies:

• the Seller has the choice of the type of subsequent performance,
• for used goods, warranty rights are excluded,
• for new goods, the limitation period is 1 year from the transfer of risk,
• the limitation period does not start anew due to a replacement delivery.

7.3. The above limitations of liability do not apply

• to items that, in accordance with their customary use, have been used for a building structure and have caused its defectiveness,
• to damages arising from injury to life, body, or health that were caused culpably,
• in the case of grossly negligent or intentional breaches of duty,
• in the case of fraudulent intent on the part of the Seller, as well as for claims under Sections 478, 479 of the German Civil Code (BGB).

7.4. The statutory limitation periods for entrepreneurs' rights of recourse (Section 478 BGB) remain unaffected. 7.5. Merchants within the meaning of the German Commercial Code (HGB) are subject to the duty to inspect and give notice of defects pursuant to Section 377 HGB. 7.6. Consumers are requested to report obvious transport damage to the carrier and to inform the Seller. Failure to do so does not affect statutory rights in respect of defects.

8. Liability

8.1. The Seller is liable without limitation in the case of intent and gross negligence, as well as for damages arising from injury to life, body, and health. 8.2. In the case of slight negligence, the Seller is liable only for the breach of essential contractual obligations (cardinal obligations). Liability is limited to the foreseeable damage typical of the contract. 8.3. Otherwise, liability is excluded. 8.4. The liability provisions also apply in favor of the Seller's employees and vicarious agents.

9. Redemption of gift vouchers

9.1. Gift vouchers can be redeemed exclusively in the Seller's online shop. 9.2. They can be redeemed until the end of the third year after purchase. Any remaining balance remains valid until then. 9.3. Subsequent crediting against orders already placed is excluded. 9.4. Several gift vouchers can be redeemed within a single order. 9.5. The purchase of further vouchers using a voucher is excluded. 9.6. Remaining amounts can be settled using other payment methods. 9.7. The balance is not paid out in cash and does not bear interest. 9.8. Gift vouchers are transferable. The Seller may render performance with discharging effect to the person redeeming the voucher, unless it fails to recognize that person's lack of entitlement through gross negligence or intent.

10. Redemption of promotional vouchers

10.1. Promotional vouchers are issued free of charge as part of advertising campaigns and are valid only within the stated period. 10.2. They can be redeemed only by consumers. 10.3. Individual products may be excluded. 10.4. Subsequent offsetting is not possible. 10.5. Only one promotional voucher can be redeemed per order. 10.6. The minimum order value corresponds to the value of the voucher. Any remaining balance lapses. 10.7. If the voucher is not sufficient, the difference can be settled using other payment methods. 10.8. Cash payment or interest is excluded. 10.9. If the goods paid for with the voucher are returned, no refund of the voucher will be made. 10.10. Promotional vouchers are transferable. The Seller may render performance with discharging effect to the person redeeming the voucher, unless it fails to recognize that person's lack of entitlement through gross negligence or intent.

11. Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers domiciled in the EU, the mandatory protective provisions of their country of residence remain unaffected.

12. Place of jurisdiction

12.1. For merchants, legal entities under public law, or special funds under public law, the place of jurisdiction is the Seller's registered office. 12.2. For Customers domiciled outside Germany, the place of jurisdiction is likewise the Seller's registered office; however, the Seller may also bring an action at the Customer's place of business.

13. Online dispute resolution and consumer dispute resolution

The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

14. Provider identification

rollen-direkt.de Heidestr. 38a 59174 Kamen, Germany Represented by: Andreas Eckhardt Phone: 02307-9644987 Email: info@rollen-direkt.de VAT ID: DE354379110